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Updated 2026

Privacy Policy imcuci — Data Protection Every Malaysian Member

Imcuci takes every member's privacy seriously. This document clearly explains what data we collect, how it is used, who it may be shared with, and your rights as the owner of that data.

Imcuci's Data Protection Commitments at a Glance

Before you read through the full document, here are imcuci's key commitments to your privacy

Full 256-Bit SSL Encryption
All data transmitted between your browser and imcuci servers is protected by 256-bit SSL encryption. This means your personal information, payment details and activity history cannot be intercepted by any third party during transmission.
Data Is Never Sold to Third Parties
imcuci has never and will never sell, rent, or commercialise members' personal information to any third party for marketing or any other purposes. Your data belongs to you — we use it solely to provide the services you signed up for.
Minimum Data — Only What Is Necessary
imcuci only collects data that is strictly necessary to provide our services, process transactions and meet legal requirements. We do not collect data that has no direct bearing on these purposes, in order to minimise your privacy risk.
Right to Access & Data Correction
You have the right to request a copy of all personal data imcuci holds about you, and to request corrections if any information is inaccurate. Requests will be processed within 14 business days through our support channels.
Right to Request Data Deletion
When you close your imcuci account, you may request deletion of your personal data. Deletion will be carried out except for data that must be retained to fulfil legal obligations or to resolve disputes that are still in progress.
Notification in the Event of a Data Breach
In the unlikely event of a data breach that may affect you, imcuci is committed to notifying affected members within the required timeframe and taking appropriate remedial action promptly.
Contents
1. Introduction 2. Data Collected 3. How Data Is Used 4. Data Sharing 5. Data Security 6. Cookies & Tracking 7. Data Storage 8. Your Rights 9. Children's Data 10. Policy Amendments 11. Contact Us
This Privacy Policy is effective from 1 January 2026. Continued use of the imcuci platform after this date constitutes your acceptance of the updated privacy policy terms.
1

Introduction & Scope of This Privacy Policy

This Privacy Policy describes how imcuci ("we", "our platform") collect, store, process, use, and protect your personal information when you register an account, make a deposit, place a bet, or use any service provided through the imcuci platform.

Imcuci operates entirely online and is accessible to users in Malaysia. We adhere to internationally recognised data protection principles and ensure that all data processing is carried out lawfully, fairly, and transparently.

By registering an imcuci account or continuing to use our platform, you confirm that you have read and understood this Privacy Policy and agree to how we process your personal data as described herein. If you do not agree, please stop using the imcuci platform and contact us to close your account.

This Privacy Policy applies to all data you provide directly to imcuci, data we collect automatically when you use the platform, and data we receive from legitimate third parties in connection with delivering our services to you.

2

Personal Data Collected by imcuci

Imcuci collects various categories of personal data depending on how you interact with our platform. Below is a detailed breakdown of the types of data we collect:

Account Registration Data: When you register an imcuci account, we collect your full name, active Malaysian phone number, email address, date of birth (for age verification), and password (stored in hashed form — we cannot read your actual password).

Identity Verification Data: To meet identity verification requirements, imcuci may request a copy of your Malaysian Identity Card (MyKad) or passport. These documents are used solely to verify your identity and age, and are stored with the highest level of security.

Financial & Payment Data: imcuci records transaction-related information including deposit amounts, payment methods used (Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX via Maybank2u or CIMB Clicks), transaction date and time, and transaction reference numbers. We do not store your full bank account number or card details — all payment processing is handled through certified payment providers.

Betting Activity Data: imcuci maintains a complete record of your betting activity, including all bets placed, markets selected, stake amounts, accepted odds, bet outcomes, and wins or losses. This data is required to resolve disputes, meet audit requirements, and calculate your VIP programme benefits.

Technical & Device Data: imcuci automatically collects your IP address, browser type and version, device operating system, screen resolution data, login session details (including date, time and approximate location) and cookie data as described in Section 6.

Imcuci never collects sensitive information such as biometric data, health information, or religious/political affiliations. If you receive any request for such information purportedly from imcuci, please contact us immediately as it may be a fraud attempt.

3

How imcuci Uses Your Data

The personal data we collect is used for the following purposes, and these purposes only:

  • Service Delivery: Processing account registration, verifying identity, handling deposits and withdrawals via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX, and settling all bets and casino games you participate in.
  • Account Security: Detecting and preventing unauthorised access to your account, identifying fraudulent activity and money laundering, and maintaining the overall integrity of the imcuci platform.
  • Regulatory Compliance: To fulfil the reporting and record-keeping obligations set out under applicable laws, including requirements related to anti-money laundering (AML) and counter-terrorism financing (CFT).
  • Customer Support: Enables the imcuci support team to assist you effectively when you reach out via live chat, email or other channels.
  • Platform Improvements: Analysing aggregated, anonymised usage patterns to understand how members use the imcuci platform and make relevant improvements.
  • VIP Programme & Promotions: Calculating and crediting VIP points, determining promotional eligibility, and managing personalised offers based on your activity profile on imcuci.
  • Service Communications: Sending important notifications regarding your account, matches you follow, policy updates, and security information. imcuci does not send marketing communications without your consent.

Imcuci does not use your data to make automated decisions that materially affect you without human involvement. Any significant decisions — such as account suspension or withdrawal rejection — are reviewed by our team.

4

Data Sharing with Third Parties

Imcuci does not sell or commercialise your personal data to any party. However, there are certain situations where we need to share data with trusted third parties in order to provide services to you:

Receiving Parties Data Shared Purpose Legal Basis
Payment Providers (TnG, DuitNow, GrabPay, etc.) Transaction details, phone number Processing deposits & withdrawals Contract
Live Casino Studio Providers Account ID, game history Live casino table management Contract
Identity Verification Provider Name, date of birth, copy of ID document KYC/AML Verification Legal
Relevant Authorities Transaction records, account information AML/CFT compliance where required Legal Obligations
Cloud Infrastructure Provider Data stored (fully encrypted) Secure data storage & processing Contract

All third parties that receive data from imcuci are bound by strict confidentiality and data protection agreements. They are permitted to use that data only for the purposes specified in their agreement with imcuci, and may not use it for their own purposes.

5

Imcuci's Data Security Measures

Imcuci continuously invests in security infrastructure to ensure your personal data is always protected to the highest standard. The technical and organisational security measures we have in place include:

  • Transmission Encryption: All communications between your device and imcuci servers are protected by TLS 1.3 — the latest industry-standard encryption protocol, ensuring data in transit cannot be intercepted.
  • Storage Encryption: Sensitive data stored in imcuci's databases is encrypted using AES-256 — the same standard used by financial institutions and government agencies.
  • Access Controls: Only imcuci staff with a legitimate business need are permitted to access member personal data. All such access is logged, monitored and reviewed on a regular basis.
  • 24/7 Security Monitoring: An automated monitoring system operates around the clock to detect unauthorised access attempts, suspicious login patterns, and other potential security threats.
  • Regular Security Testing: imcuci conducts regular penetration testing and security vulnerability assessments through independent cybersecurity firms.
  • Environment Segregation: Production and test data are fully separated to prevent real data from being exposed in development environments.

While imcuci takes all reasonable steps to protect your data, no security system can be guaranteed 100% secure. You are also responsible for keeping your account password safe and not sharing your login credentials with anyone.

6

Cookies, Tracking Technologies & Your Choices

Imcuci uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used. The following are the types of cookies we use:

  • Essential Cookies: These cookies are required for the core functions of the imcuci platform, including login session management, CSRF security and language preferences. Without them, the platform cannot operate properly. These cookies cannot be disabled.
  • Functional Cookies: Saving your preferences — such as frequently accessed sports markets, display settings, and other personal choices — to enhance your experience. These cookies can be disabled without affecting core platform functionality.
  • Analytics Cookies: imcuci uses aggregated, anonymised analytics data to understand platform usage patterns and drive improvements. This data does not identify you individually. You may opt out of analytics tracking through your account settings.
  • Security Cookies: Used to detect suspicious logins, fraud attempts, and other abnormal activity that may indicate your account is being misused. These cookies cannot be disabled as they form part of your account protection system.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the imcuci platform. Please refer to your browser's help guide for instructions on how to manage cookies.

7

Data Retention Period

Imcuci retains your personal data for as long as necessary to fulfil the original purpose of collection or to meet applicable legal obligations. The following are our data retention guidelines:

  • Active Account Data: For the duration of your active account plus 5 years after account closure, to meet audit requirements and address any disputes that may arise.
  • Financial Transaction Records: A minimum of 7 years from the transaction date, in line with standard financial record-keeping requirements in Malaysia.
  • Identity Verification Documents: Throughout the period the account is active and for 5 years after account closure, subject to applicable AML/CFT legal requirements.
  • Security Log Data: Retained for 2 years for fraud detection and security investigation purposes.
  • Support Communication Data: Retained for 3 years from the date of last interaction for reference and dispute resolution purposes.

Once the applicable retention period has lapsed, your data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual. Deletion is carried out using methods that comply with industry standards to ensure the data cannot be recovered.

8

Your Rights Regarding Personal Data

As an imcuci member, you have the following rights regarding your personal data. To exercise any of these rights, please contact our privacy team via email at support@imcuci.click with the subject line "PRIVACY RIGHTS REQUEST".

Right of Access
You have the right to request a copy of all personal data imcuci holds about you. We will provide a copy in a readable format within 14 business days of receiving your request. The first request is free — subsequent requests may be subject to a reasonable administrative fee.
Right to Rectification
If you find that the personal data imcuci holds about you is inaccurate or incomplete, you have the right to request a correction. We will update your data within 7 business days of receiving your request, provided it is accompanied by appropriate supporting evidence.
Right to Erasure
You have the right to request deletion of your personal data when it is no longer needed for the original purpose of collection. This right is subject to our legal obligations to retain certain data — we will inform you if full deletion cannot be carried out and explain the reasons.
Right to Object
You have the right to object to the processing of your personal data for specific purposes such as analytics or marketing communications. Your objection will be duly considered, and we will notify you of the action taken within 14 business days.
Right to Data Portability
You have the right to receive the personal data you have provided to imcuci in a structured, machine-readable format (such as JSON or CSV), so you can transfer it to another service provider should you choose to do so.
Right to Restrict Processing
In certain situations — such as when you dispute the accuracy of your data or object to its processing — you may request that imcuci restrict processing of your data to storage only until the matter is resolved.
9

Children's & Minors' Privacy

Imcuci services are exclusively for individuals aged 18 and above. imcuci does not knowingly collect or process personal data from children or minors under the age of 18.

If we discover that personal data belonging to a minor has been collected through our platform, we will take immediate action to delete that data and close the account in question. Any winnings credited to that account will be forfeited.

If you are a parent or guardian and have reason to believe that your child under the age of 18 has registered an account with imcuci, please contact us immediately at support@imcuci.click so we can take the appropriate action without delay.

10

Amendments to This Privacy Policy

Imcuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or service improvements. When material amendments are made, we will:

  • Updating the "Effective Date" at the top of this document
  • Displaying a prominent notice on the imcuci platform's homepage regarding the changes
  • Notifying members via their registered email address of any material amendments that require renewed consent

Continued use of the imcuci platform after any amendments have been published constitutes your acceptance of the revised privacy policy. A version history of the imcuci Privacy Policy is maintained and can be requested through our support channels if you wish to compare it with a previous version.

11

Contacting the imcuci Privacy Officer

If you have any questions, concerns or complaints regarding this Privacy Policy or how imcuci handles your personal data, you may reach us through the following channels:

  • Privacy Email: support@imcuci.click — use the subject line "PRIVACY ENQUIRY" to ensure your email is routed to the right team. Responses within 2 business days.
  • Live Chat: Available 24 hours a day via the chat icon on the imcuci platform. For privacy matters requiring detailed discussion, we recommend reaching out by email.
  • Postal Address: Written requests relating to privacy rights may be submitted via email to support@imcuci.click with the relevant supporting documents attached.

Imcuci is committed to addressing all privacy-related inquiries and complaints seriously and within a reasonable timeframe. If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant data protection authority under applicable law.

Relationship between the Privacy Policy & imcuci Terms and Conditions

This Privacy Policy is a separate document from Terms & Conditions imcuci, yet both complement each other. By accepting the Terms & Conditions during registration, you also agree to this Privacy Policy. Please read both documents to fully understand your rights and obligations as an imcuci member.

Responsible Gaming & Your Privacy

Your betting activity data on imcuci is used in part to help us identify patterns that may indicate a need for responsible gaming support. This forms part of imcuci's commitment to member wellbeing and is not intended for surveillance purposes. Learn more on the Responsible Gaming us. All imcuci services are intended for adult players aged 18 and above only.

Your Privacy Is Protected — Join imcuci with Confidence

By understanding how imcuci protects your data, you can enjoy your Sports Betting, Live Casino, and table game experience with greater peace of mind and confidence.

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